Nihda LLC
Privacy Policy
Last updated: June 26, 2026
1. Introduction
Nihda LLC (“Nihda,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect Personal Information when you visit or interact with the ISOLAH Digital Working Instruction website and related services, including demo requests, contact forms, communications, and the digital working instruction platform available through https://workinginstruction.isolah.com/.
“Personal Information” or “Personal Data” means information that identifies, relates to, describes, or can reasonably be linked to an individual.
2. Scope of This Privacy Policy
This Privacy Policy applies to:
- Visitors who browse the ISOLAH website;
- People who submit a demo request, contact form, inquiry, feedback, or support message;
- Prospects, customers, partners, and vendor contacts who communicate with us;
- Authorized users of the ISOLAH Digital Working Instruction platform, where Nihda LLC determines the purposes and means of processing; and
- Service, quality, engineering, production, logistics, and management contacts who provide feedback through the platform or website.
For customer-controlled platform data, such as employee operator records, production timing, quality records, issue reports, BOM confirmations, ECN workflows, and on-site installation feedback entered by a customer organization, Nihda LLC may act as a service provider or processor on behalf of that customer. In those cases, the customer is generally responsible for determining how the data is used, and individual requests may need to be directed to the customer organization first.
This Privacy Policy does not replace any separate customer agreement, data processing agreement, cookie notice, employment privacy notice, or other written agreement between Nihda LLC and a customer or partner.
3. Personal Information We May Collect
We may collect the following categories of Personal Information, depending on how you interact with us:
| Category | Examples |
|---|---|
| Identification and contact information | Name, business email address, phone number, company name, job title, department, country, and other contact details. |
| Demo and inquiry information | Information you submit through the Request Demo form, contact form, subject line, message content, product interest, and preferred communication method. |
| Professional and business information | Company, industry, role, project type, production environment, service needs, quality or engineering interests, and related business context. |
| Account and platform information | Username, role, permissions, organization, login activity, assigned work orders, station, operator confirmations, training confirmations, and audit logs. |
| Manufacturing and workflow records | BOM confirmations, part numbers, drawings, videos, ECR intake, ECN records, issue reports, testing results, timing records, progress reports, on-site installation feedback, and attachments that may contain Personal Information. |
| Media and files | Photos, videos, drawings, PDFs, screenshots, or other attachments uploaded to the website or platform. |
| Technical and usage information | IP address, device type, browser type, operating system, pages visited, referring website, timestamps, log data, and general usage analytics. |
| Payment and billing information | Billing contact, invoice details, payment status, and payment processor reference information. We do not intend to store full credit card numbers directly on our servers. |
| Communications | Emails, calls, meeting notes, support messages, feedback, and other communications with us. |
4. Sources of Personal Information
We may collect Personal Information:
- Directly from you when you submit a form, request a demo, create an account, upload information, or communicate with us;
- From your employer or organization if they invite you to use the ISOLAH platform;
- Automatically through website logs, cookies, analytics tools, and similar technologies;
- From service providers, business partners, referral sources, or public business contact sources where permitted by law; and
- From customers or authorized users who enter information into the platform for business and manufacturing purposes.
5. How We Use Personal Information
We may use Personal Information for the following purposes:
- To respond to demo requests, questions, feedback, and support inquiries;
- To provide, operate, improve, and secure the ISOLAH Digital Working Instruction platform;
- To demonstrate features such as BOM integration, drawings, videos, ECR intake, ECN revision control, issue reporting, timing records, progress reports, and on-site installation feedback;
- To create and manage customer accounts, user roles, permissions, and access control;
- To communicate with customers, prospects, partners, and users about services, updates, training, and support;
- To review suggestions, reported issues, platform feedback, and improvement requests;
- To maintain audit trails, revision history, quality records, security logs, and operational records;
- To detect, prevent, and respond to fraud, abuse, unauthorized access, security incidents, and technical problems;
- To comply with legal, regulatory, contractual, accounting, tax, and recordkeeping obligations;
- To analyze website and platform usage and improve usability, performance, security, and customer experience; and
- To send marketing or product information where permitted by law, with an option to unsubscribe where required.
6. Legal Bases for Processing
Where privacy laws require a legal basis for processing, we may process Personal Information under one or more of the following bases: performance of a contract or steps taken before entering a contract; our legitimate business interests, including responding to requests, improving services, securing systems, and communicating about our services; compliance with legal obligations; consent, where required; and protection of rights, safety, and security.
You may withdraw consent where processing is based on consent, subject to legal or contractual limits.
8. International Data Transfers
Nihda LLC may process and store Personal Information in the United States and other locations where we or our service providers operate. If Personal Information is transferred from the European Economic Area, United Kingdom, Switzerland, or other regions with data transfer restrictions, we will use appropriate safeguards where required, such as contractual protections or other lawful transfer mechanisms.
9. Data Retention
We retain Personal Information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law, contract, accounting rules, security needs, dispute resolution, or legitimate business requirements.
General retention guidelines may include:
- Demo request and prospect contact records: up to three years from the last meaningful contact, unless you become a customer, partner, or request earlier deletion where applicable;
- Customer and platform account records: during the customer relationship and for a reasonable period afterward as required for contract, audit, security, legal, and backup purposes;
- Manufacturing, quality, ECN, issue, timing, testing, and progress records: according to the customer agreement, quality management requirements, legal requirements, and customer retention settings;
- Security logs and technical records: for a limited period appropriate to security monitoring, troubleshooting, and legal obligations;
- Erasure or rights request records: as needed to document the request, verification, response, and compliance with applicable law.
When Personal Information is no longer needed, we may delete, de-identify, aggregate, or anonymize it.
10. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect Personal Information from unauthorized access, disclosure, alteration, loss, misuse, or destruction. These measures may include access control, role-based permissions, audit logs, secure hosting, encrypted connections, backups, monitoring, and internal procedures.
No website, platform, email system, or storage method can be guaranteed to be 100 percent secure. Users should protect their account credentials and notify us promptly if they believe their account or information has been compromised.
12. Your Privacy Rights
Depending on where you live and how you interact with us, you may have rights regarding your Personal Information. These may include the right to:
- Request information about the Personal Information we collect, use, disclose, or retain;
- Access a copy of your Personal Information;
- Correct inaccurate or incomplete Personal Information;
- Request deletion of Personal Information, subject to legal or contractual exceptions;
- Request restriction of processing or object to certain processing;
- Request data portability where applicable;
- Withdraw consent where processing is based on consent;
- Opt out of marketing communications;
- Opt out of sale or sharing of Personal Information where applicable;
- Appeal or complain to a supervisory authority where applicable; and
- Not be discriminated against for exercising applicable privacy rights.
If you use ISOLAH through your employer or another customer organization, please direct your privacy request to that organization first where the organization controls the relevant data. We will support customer organizations in responding to valid requests as required by applicable agreements and law.
13. Notice for Certain U.S. State Residents
Some U.S. state privacy laws may provide additional rights to residents of those states. If such laws apply to Nihda LLC, eligible residents may request access, correction, deletion, portability, and information about disclosures, and may opt out of certain types of processing where applicable. We will respond to verified requests as required by applicable law.
Nihda LLC does not intend to sell Personal Information. If our practices change or if applicable law defines certain website technologies as a sale or sharing of Personal Information, we will update this Privacy Policy and provide any required opt-out mechanism.
14. Marketing Communications
We may send service updates, product information, newsletters, or demo follow-up communications to business contacts where permitted by law. You may opt out of marketing emails by using the unsubscribe link in the email or by contacting us. Even after you opt out of marketing, we may still send non-marketing communications, such as service, security, billing, legal, or transactional messages.
15. Children’s Privacy
The ISOLAH Digital Working Instruction website and platform are intended for business and manufacturing use. They are not directed to children under 13, and we do not knowingly collect Personal Information from children under 13. If you believe a child has provided Personal Information to us, please contact us so we can review and take appropriate action.
16. Third-Party Links and Services
The website or platform may contain links to third-party websites, embedded content, payment processors, or external services. This Privacy Policy does not apply to third-party websites or services. We encourage you to review their privacy policies before providing information to them.
17. Automated Decision-Making
We do not intend to make decisions about individuals based solely on automated processing that produce legal or similarly significant effects. The platform may generate dashboards, timing reports, progress reports, issue summaries, and operational analytics to help customers manage manufacturing workflows, but customer organizations remain responsible for how they use those outputs.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, security practices, or business operations. When we update the policy, we will revise the “Last updated” date above. If changes are material, we may provide additional notice as required by law.